Privacy Policy — ByteLotus

Last updated: 06/03/2026

1. Who we are

ByteLotus Ltd ("ByteLotus", "we", "us", or "our") is a company registered in England under company number 17046590.

For the purposes of applicable data protection law, including the UK GDPR and the Data Protection Act 2018, ByteLotus Ltd is the data controller of the personal information described in this Privacy Policy, unless we tell you otherwise.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

visit ByteLotus.com;
contact us through our website, email, or social channels;
enquire about our company, products, or services;
interact with any website page that links to this Privacy Policy.

This Privacy Policy applies to our company website and general business communications.

If we launch a separate app, service, or platform under the ByteLotus name and that product has its own privacy notice, that product-specific notice will also apply and may replace or supplement parts of this Privacy Policy.

3. The personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

a) Information you provide directly

This may include:

your name;
email address;
phone number;
company or organisation name;
message content;
any other information you choose to send us through forms or email.

b) Website usage and device information

When you use our website, we may collect technical and usage information such as:

IP address;
browser type and version;
device type;
operating system;
referral source;
pages viewed;
date and time of visits;
approximate location based on IP;
website interactions and diagnostics.

c) Cookie and similar technology data

We may use cookies or similar technologies to:

keep the website secure and functioning;
remember preferences;
understand website performance and traffic;
improve the user experience.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies.

d) Business communications and support information

If you contact us, we may keep records of:

your enquiry;
our correspondence with you;
support-related information;
follow-up communications.

e) Product and app-related information

If one of our products or apps links to this Privacy Policy and does not yet have a separate notice, we may collect additional information necessary to provide and improve that product or service, such as account details, device information, in-app usage, support records, and service configuration data.

4. How we use your personal information

We use personal information for the following purposes:

to operate, secure, and maintain our website;
to respond to enquiries, requests, or support messages;
to communicate with you about our business, products, and services;
to improve our website, user experience, and product planning;
to prevent fraud, misuse, security incidents, and abuse;
to comply with legal, tax, accounting, and regulatory obligations;
to establish, exercise, or defend legal claims;
where permitted, to send service-related or marketing communications.

5. Our lawful bases for processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

Contract — where processing is necessary to respond to your request or provide a service you asked for;
Legitimate interests — where processing is necessary for our legitimate business interests, such as operating our website, improving our services, preventing misuse, and handling enquiries, provided those interests are not overridden by your rights;
Legal obligation — where we must process information to comply with a legal or regulatory duty;
Consent — where we rely on your consent, for example for certain cookies or optional marketing communications. You can withdraw consent at any time.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies are strictly necessary for the site to function properly. Others, such as analytics or advertising cookies, are optional and will only be used where required lawfully and, where needed, with your consent.

You can manage your cookie preferences through our cookie banner or browser settings, where available.

For more information, please see our Cookie Notice or the cookie section of this page if you choose to keep everything together.

7. How we share personal information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

website hosting providers;
email and communication providers;
analytics and diagnostics providers;
cloud storage and infrastructure providers;
legal, accounting, tax, or professional advisers;
regulators, courts, law enforcement, or public authorities where required;
service providers that help us run our website or business.

We require service providers acting on our behalf to process personal information only on our instructions and to protect it appropriately.

8. International transfers

Some of our service providers may process personal information outside the UK.

Where we make a restricted transfer of personal information outside the UK, we will take appropriate steps to protect it in accordance with applicable law. These steps may include using:

adequacy regulations;
approved contractual safeguards;
or another lawful transfer mechanism.

You can contact us for more information about the safeguards we use for relevant transfers.

9. Data retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting obligations.

As a general guide:

enquiry and contact form messages: up to 24 months after the last meaningful contact, unless a longer period is needed;
business correspondence and records: for as long as reasonably necessary for administration, legal, and compliance purposes;
technical logs: for a limited period appropriate for security, diagnostics, and system integrity;
cookie preferences: for as long as needed to remember your choices or meet compliance requirements.

Where we no longer need personal information, we will delete it, anonymise it, or securely archive it where appropriate.

10. Marketing communications

If you sign up to receive updates from us, we may send you information about our products, apps, services, or company news.

Where required by law, we will do this only with your consent. You can unsubscribe or opt out at any time by using the unsubscribe link in the email or contacting us at support@bytelotus.com.

11. Children's privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate safeguards.

Some current or future ByteLotus products may be designed for families or may be likely to be accessed by children. Where that applies, we aim to provide additional protections, age-appropriate explanations, and product-specific privacy information. If we become aware that we have collected a child's personal information inappropriately, we will take reasonable steps to delete or correct it.

If you believe a child has provided us with personal information inappropriately, please contact us at support@bytelotus.com.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no website, system, or transmission method can be guaranteed to be completely secure, and you use the internet at your own risk.

13. Your rights

Depending on your location and the applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request erasure of your personal information;
request restriction of processing;
object to certain processing;
request data portability in certain circumstances;
withdraw consent where we rely on consent.

To exercise any of these rights, please contact us at support@bytelotus.com.

We may need to verify your identity before responding to your request.

14. Complaints

If you are unhappy with how we handle your personal information, we would appreciate the chance to address your concern first.

You can contact us at support@bytelotus.com.

You also have the right to complain to the Information Commissioner's Office (ICO) in the UK. Details are available on the ICO website.

15. Third-party links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

When we make material changes, we will update the "Last updated" date above and, where appropriate, take additional steps to notify you.

17. Contact us

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

ByteLotus Ltd
Email: support@bytelotus.com
Website: https://bytelotus.com